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A frequently-asked question:

Okay so my host disabled cPanel backup and backup wizard. They made their own script which doesn’t work on full backups. I asked for them to enable cpanel backup but they said no. Is there any other way to transfer cpanel accounts to a new server without using cpanel backups?
It doesn’t work because their script doesn’t generate a full backup so it’s impossible to make any full backups


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  1. Try given below steps:

    1. Log into WHM of your new server and create a new account called "restore", or anything you like for that matter. Remember the FTP address, username (‘restore’, in this example), and account password. We will need these for later.

    2. Log into the cPanel account you are wanting to transfer on the old server.

    3. Click on "Backup >> Generate/Download a Full Backup".

    4. Once here, select the backup destination to be "Remote FTP Server".

    5. Enter your email address for verification, followed by all of the FTP account information for "restore", which we created on the new server.

    -Remote Server: new server’s address
    -Remote User: restore
    -Remote Password: restore’s password
    -Port: 21

    Then, click "Generate Backup". This may take some time to backup the files, depending on how large the account is. You should receive an email provided in the above info once it is complete.

    6. Now, log into SSH on your new server.

    7. Type in the following commands:

    cd /home/restore/public_html

    ls

    After running the list command above (ls), you should see the tar file of the account on the old server. This means that you have successfully sent the file via FTP to your new server.

    8. Now move the tar file to your new server’s /home directory with the following command:

    mv tar_file_name /home

    9. Now, log into WHM on your new server and navigate to "Backup >> Restore a Full Backup/cpmove file"

    Once here, you should see the old account’s username under "Possible cpmove archives found:".
    If you do not, log back into SSH and be sure that the account’s tar file has been moved into /home.

    10. Type in the account name in the text field in WHM, which is proceeded by "Enter the username for the account you wish to restore:".

    11. Click "Restore".

    12. Repeat process for additional accounts.

    Iyan